Review Date
July 18, 2008

Overall Rating
 4 of 5

Customer Service Rating
 4 of 5

Technical Expertise Rating
 4 of 5

I visit this shop:
Every few months

Reviewed by: astaples ,  Weekend Warrior

Shop Summary:
Large, well-lit, nice show room with plenty of goodies to drool over. Mostly this stuff is on the pricier side, but it's also very nice gear. To put it differently - there is a significant gap between the quality of bicycle at Target compared with the quality of bicycle here.

They have enough bike gadgets, apparel, and parts on display, though it's not the hugest selection depending on what you're looking for. But still, I say "enough" because they only seem to carry good packs, good pumps, good grip tape, etc (no reason to keep 8 wal-mart grade pumps and then 3 good pumps... they stock just the 3 good pumps, for example).

Customer Service:
Overall very nice. A+ guys! I haven't had a tune-up here, but I saw plenty of people wheeling bikes out of their service area when I was in there, and everyone seemed pretty pleased (except for one guy who brought in a wheel so bent they couldn't possibly have fixed it ... bummer, dude).

Other Comments:
I can *maybe* understand why some of the people who left lower ratings might have thought these guys were snobby, but seriously guys I think you felt that way because you felt your gear was inferior or something. I have a couple of schwinn bikes and some gadgets that are perfectly fine for my taste and style of riding, though this shop would never carry them (not high enough quality). That doesn't mean they're snobby or elitist - they still "talked shop" with me without making me feel small or dumb.

Review Date
May 23, 2008

Overall Rating
 4 of 5

Customer Service Rating
 4 of 5

Technical Expertise Rating
 3 of 5

I visit this shop:
Been there once

Reviewed by: Plainsman ,  Weekend Warrior

Shop Summary:
Large shop. Good inventory of Treks compared to anyone else in town.

Customer Service:
Very helpful.

Other Comments:
I went to this store today. I had read the two harsh reviews but wanted to see their selection of Trek hybrids. I was welcomed and helped very quickly. The lady that helped me was very helpful and knowledgeable. They were pretty busy and they still helped me out. I did not buy anything but felt that I should share a good experience non the less on here.

Review Date
July 9, 2007

Overall Rating
 5 of 5

Customer Service Rating
 4 of 5

Technical Expertise Rating
 5 of 5

I visit this shop:
Once a week

Visitors rate this review
2.00 of 5, 1 votes

Reviewed by: jointreflection1 ,  Cross Country Rider

Shop Summary:
The shop is almost all Trek product as far bikes go. Though they do have Serotta and Yeti. There are a good bit of accesories and pretty good customer service.

Customer Service:
I have purchased three bikes from this store and have had great experiences with them. The first bike I bought i few years ago was a road bike. They fit me to a bike that matched my riding style and I have never felt more comfortable on a bike. They were able to transfer my fit to another road bike and to a mountain bike that I bought later on. Since I've owned the bikes the store has done great service on them, most of which is done while I wait, instead of leaving it for a week at another shop. I know most of the employees ride bikes themselves and it is evident when talking to them that they are all passionate about cycling.

Other Comments:
I have always been welcomed in the store as I walk in the door and the staff remembers my name. If there is something they don't stock, they are more than willing to get it for me and I've never waited more than a week for something. It is a very welcoming and professionally run store that I am happy to give my business to.

Review Date
June 30, 2007

Overall Rating
 1 of 5

Customer Service Rating
 1 of 5

Technical Expertise Rating
 3 of 5

I visit this shop:
Every few months

Visitors rate this review
5.00 of 5, 1 votes

Reviewed by: Widebody ,  Cross Country Rider

Shop Summary:
The shop is nice enough and they have a pretty good selection. The big problem is the staff. They aren't really nice at all except for one really tall guy who seems to really know his stuff. The rest...not so much.

Customer Service:
Well, unless you're shaved down and famous for racing, they typically won't do anything to help you. Last time I was in I wandered for 30 minutes in the empty store while the staff just stood their talking to each other. When one guy came to finally ask me if I needed help, I asked about finding CK cogs for my SS and he was curious why I rode SS. This in a town where about half the people do.

Other Comments:
I run into their staff occasionally out on the trail or the road (more often on the pave) and they are the most snobby people I believe we have in town. I've known a couple of the guys for years and always try to be nice but they snub me anytime they see me. I believe that's indicative of how they treat you when you go into the store.

It's a great store (parts could be more easily found) but the staff is close the worst I've ever been around in more than 20 years of cycling. They're mostly roadies and they exemplify that snobbish attitude toward mountain bikers that was so prevalent back in the 80s when mountain bikes were getting popular. I thought we were all over that by now.

There is a tall guy who works there and he really seems to know his business...and he's nice. But he's never there when I am...not that I'll ever go again. For my money it's Bikesource. High priced but outstanding customer service.

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Review Date
May 10, 2007

Overall Rating
 2 of 5

Customer Service Rating
 1 of 5

Technical Expertise Rating
 2 of 5

I visit this shop:
Once a year

Reviewed by: Like2Byte ,  Cross Country Rider

Shop Summary:
Specializes in Trek (obviously), Gary Fisher and a few other Trek-esque brands. Rather large LBS. Consumables (tubes and air cylinders) seemed lower than other places in area. Had some pretty pricey clothes (as usual with LBSs), bags, Bike GPSs and cyclometers.

Parts? Not on display anywhere - it seemed like they were more involved in servicing bikes than servicing the people riding those bikes. Huge price display for services rendered to bicylces.

Customer Service:
Customer Service? Well, if you can call it that. I've made three ventures to this store. After the first visit, I thought I'd never return. But, I gave them the benefit of the doubt. On my first visit I asked a saleswomen if they sold Kenda tires. She'd never heard of them. So, she asked the salesman next to her - he kurtly snorted, practically rolled his eyes as if Kenda Tires were beneath him and said, "Uhhh, nooo." I left and came back after a few hours had passed. I asked if I could see their chain-oil selection - this salemans (different from the rest) didn't know where it was kept and actually took me into their repair area. We found it later, in the show area. They didn't have the oil I wanted, so I left a little amused. A few days later I came back to buy air cylinders and GU. They wanted a phone number before they'd sell to me. I declined and the saleswoman argued with me that before I could buy something I needed to give out my #. I declined the forth time. So she asked for a name. Frankly, at this point I wanted nothing to do with it and almost walked out. They put in a false name for me because I refuse to give my name for a cash transaction.

Other Comments:
They don't accept bills larger than $20.00 - not really a detractor, just an FYI.

The staff seemed rather snobbish and arrogant.

Basically, I felt like they thought I should feel lucky to step foot into their shop. Short story - I'll never be back. I'm new to the area and wanted to find a LBS that was very close to my place. I'll opt for the out-of-the-way shop anyday!

Everybody has different tastes and technical expertise; but, to dismiss Kenda Tires out-of-hand makes me raise an eye-brow. I'm going to choose right-of-center on their technical expertise.