Review Date
July 18, 2008

Overall Rating
 5 of 5

Customer Service Rating
 5 of 5

Technical Expertise Rating
 5 of 5

I visit this shop:
Once a week

Reviewed by: m4guru ,  Racer

Shop Summary:
Great appearance and selection, great staff. I go in there literally daily and have spend thousands of dollars in the shop. I am more than happy to pay a little more to buy from the shop rather than on eBay or somewhere else because the service is so great.

Customer Service:
I have never asked anything of the guys that they haven't done. Special orders, maintenance (generally free if it's minor), advice. A+

Review Date
July 6, 2007

Overall Rating
 1 of 5

Customer Service Rating
 1 of 5

Technical Expertise Rating
 4 of 5

I visit this shop:
Once a month

Reviewed by: jwh_outdoors ,  Weekend Warrior

Shop Summary:
Bikes & Moore caters to both road and off-road biking enthusiasts. The shop carries a variety of bikes from Trek, Specialized, and Gary Fisher, among others. Bikes and Moore also usually has a decent selection of gear on hand.

Customer Service:
ABYSSMAL BEYOND BELIEF. I have spent literally thousands of dollars at this Bikes and Moore but will never walk in again. I was recently treated with incredible hostility one of the employees when I disagreed with his recommendation on the order in which I wanted to look at gear to go with a Gary Fisher bike I was buying for my girlfriend. I went ahead with the bike purchase when the manager took over, but that was a mistake. The younger employee sulked around the counter making his disapproval so blatantly obvious, I made it a point to tell him that his attitude would have cost the store a sale if we hadn't already selected the bike. His response was to launch into a tirade. I informed him that he just lost all my future business and left. The manager followed me out and was assuring me he would talk to the employee when the hothead came out to continue his tirade calling me a jerk and informing me he hoped I never came back. This while I was still putting the bike I JUST BOUGHT on my Jeep!

Other Comments:
I WILL NEVER GO BACK TO THIS SHOP. I have never been treated as shabbily as I was today at any retail establishment, let alone a bike shop which are usually positive and up-beat.

There are too many good shops out there to waste your time and money in a shop that tolerates aberrant, hostile behavior in it's employees.

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Review Date
April 15, 2007

Overall Rating
 5 of 5

Customer Service Rating
 5 of 5

Technical Expertise Rating
 5 of 5

I visit this shop:
Every few months

Reviewed by: JudoLizard ,  Weekend Warrior

Shop Summary:
It's been a little while since I've shopped there but I bought 3 bikes there and was extremely pleased by their selection and expertise on mountain bikes. They also have a great selection of riding gear too.

Customer Service:
Their service is exceptional and the folks behind the counter ride quite a bit. They won't sell you something just to make a profit, these guys really try to fit you into the bike you need.

Other Comments:
The wrenches will also invite you to ride with them, that is a bonus. I look forward to living near them again.

Review Date
November 6, 2006

Overall Rating
 4 of 5

Customer Service Rating
 4 of 5

Technical Expertise Rating
 4 of 5

I visit this shop:
Once a month

Reviewed by: raiderbill70 ,  Weekend Warrior

Shop Summary:
Great place. The guys there are very knowledgeable on the bikes/equipment that they sell, as well as riding opportunities in the area.

Customer Service:
Wonderul. Dave Diamond was very patient with me as I waited to finally get my bikes off of there shelves.