Review Date
August 1, 2008

Overall Rating
 3 of 5

Customer Service Rating
 2 of 5

Technical Expertise Rating
 4 of 5

I visit this shop:
Every few months

Reviewed by: YZINGERR ,  Weekend Warrior

Shop Summary:
Basic Shop, they have a fair amount of bikes and parts. Neat and clean (except when they were remodeling). Good amount of products and fast ordering turn-around.

Customer Service:
Customer Service: Spotty at best. The owner (Alan) is cool if you catch him on a good day which seems to be 50/50. There is a young guy that works there a couple of days a week that is really nice and helpful, as well as the young girl that works there too.

Other Comments:
I have been going to them for over 15 years, though now i always cringe when i do. This is the closest LBS to me, and that is the only reason that i go there often. Their part selection is good, but YOU MUST HAVE GOOD CUSTOMER SERVICE to be successful! A friendly hello is always a plus. Im not looking for them to lay out a red carpet, but when I ask "when will you have that (specific model) on the floor", they shouldnt reply "well, i got one in a box, and i got a lot of other things to do and that isnt a priority (to get the bike on the floor). Maybe later on, sometime". "when is later on specifically", i asked. "Maybe a few weeks or something", he replied.

Review Date
July 27, 2008

Overall Rating
 5 of 5

Customer Service Rating
 5 of 5

Technical Expertise Rating
 5 of 5

I visit this shop:
Every few months

Reviewed by: bikemanmh ,  Weekend Warrior

Shop Summary:
This shop has been in business for a few years now! They have a wide selection of bikes for kids to the elite level racer. If they don't have a part they can order it for you pretty fast!

Customer Service:
The customer service is great!Fred is really cool along with all the new people they have working there.There bike service is top notch and with a great turn around.I could talk about how good this shop is all day long, so just go in there and give it a try!I'm sure you will walk away with a smile on your face! Happy riding!

Review Date
July 22, 2008

Overall Rating
 5 of 5

Customer Service Rating
 5 of 5

Technical Expertise Rating
 5 of 5

I visit this shop:
Once a month

Reviewed by: tatutana ,  Weekend Warrior

Shop Summary:
Awesome bike shop! The people are great and the bikes are great!

Customer Service:
These guys understand what good customer service is! The people are very knowledgeable and they take as long as needed to make sure all your questions are answered. They are enthusiastic about their jobs and they love to teach you how to fix things or make adjustments to your bike on your own. Everyone is always willing to help out. I love this place!

Other Comments:
Lifetime free tune-ups on bikes purchased at this shop! How awesome is that! I just wish I had bought my bike from here. :-(

Review Date
April 2, 2007

Overall Rating
 5 of 5

Customer Service Rating
 5 of 5

Technical Expertise Rating
 5 of 5

I visit this shop:
Once a week

Reviewed by: dansjustchillin ,  Cross Country Rider

Shop Summary:
This shop is awesome. They can get you just about anything you would ever want and offer excellent service.

View Comments (1)

Would you like to Comment?
Join MTBR.com for a free account, or Login if you are already a member.

Review Date
March 13, 2007

Overall Rating
 5 of 5

Customer Service Rating
 5 of 5

Technical Expertise Rating
 5 of 5

I visit this shop:
Once a month

Visitors rate this review
5.00 of 5, 1 votes

Reviewed by: GMM ,  Cross Country Rider

Shop Summary:
The Bicycle Garage is a great shop staffed by people that know their products well. In addition to a very nice inventory of bikes, they have a broad selection of parts. Their "wrenching" abilities are absolutely top notch. It's really a great place to buy a bike, to get one serviced, or to simply get some advice on new parts. I have been a very satisfied customer for many years, and I am not easy to please.

Customer Service:
Customer service is probably the greatest strengh of the shop. The people are all very helpful and pleasant to work with-- no attitudes here (can't say that about many retail establishments).

Other Comments:
I had BG build my Titus RX and I am very pleased with the finished product. Although they are not a Titus dealer, I purchased my parts through the shop and had them build-up my frame; I couldn't be happier with my decision. Sure I could have saved a few bucks searching the internet, but the service and build made this the better value proposition for me. Additionally, I prefer to support local shops. They also built my custom wheels (Mavic 819's and Hope hubs), and they have been absolutely bullet proof! Nice Work!